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Software Guides, Manuals, Utilities and Request Help
Contact our Support Team directly to schedule a product demo, get help with install / deployment or cover use case questions. Our Support Team is well versed in Active Directory, security, regulatory compliance, common use case scenarios for password management and related software. We are happy to help as much as needed and we are very good at what we do!
Support Team Availability – M-F 9am-5pm | GMT-8 | Los Angeles: Drop to bottom of page for email and phone #
Support Guides and Documentation:
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Support Guides and Documentation:
- Installation and Settings Guide (pdf)
- Password Reset PRO v3 Data Sheet (pdf)
- About New Version 3 Multiple Access Modes (pdf)
- Summary Information on Component Architecture (pdf)
- Service Account Settings and Rights Delegations (pdf)
- Help With Determining Licensed vs Unlicensed User Accounts (pdf)
- Using Mobile Devices with Password Reset PRO (pdf)
- Reset User Enrollments – Profile Enrollment Web Portal (pdf)
- Screenshots of Multiple Access Modes, iPhone Access (pdf)
- Customize Text & Images in the Profile Enrollment Web Portal (pdf)
- Making Advanced Changes to the Web Portal Pages (pdf)
- Migrate or Back up Password Reset PRO v3 Settings (pdf)
- Basic Network Architecture Diagram (pdf)
- Basic Network Architecture Diagram (Visio)
- Advanced Network Architecture Diagram (pdf)
- Advanced Network Architecture Diagram (Visio)
- Error Message Troubleshooting Guide (pdf)
- Error Event ID Guide for Monitoring (rtf)